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It varies depending on the event, Bobbi. It’s not usually very high, but because we keep the survey consistent across events, and we aim to run consistent events, over time we’ve built a big enough sample size to inform our decisions. This also isn’t the only data point we use for assessing events. A very happy or unhappy attendee is much more likely to give feedback in a survey – these responses are valuable but they need to be put in context.
Hi Caroline
Here’s the guide to our event surveys. We adapt slightly depending on the event but try to keep the structure so that we can compare events.
Areas of the school.. (Checkboxes)
[]Early Learning
[]Junior School
…Overall experience… (5 stars)
*****Reflecting on the event, please rate…(rating scale, 1-5 with N/A)
Communication prior to the event
Parking and locating the event
Signing in at the event
Principal’s Presentation
Tour with students
Opportunities to ask questions
Take-home information
The tour was at a convenient time of dayHow likely are you to recommend… (NPS)
Any more information… (open-ended)
