We looked at Meltwater. It seemed to be the gold standard with many features, and that comes at a cost. Our online mentions are quite small, and so we figured we wouldn’t use many of the features and found it hard to justify the cost
We have been using ‘Mention’. It has been resonably good at keeping track of comments and messages across socials – and easy to use to respond
We are trialling ‘Brand 24’ as a ‘lite’ version of Meltwater. It picks up socials, news, web etc. I find that ‘Google Alerts’ will pick up web / news mentions faster. (It is simple to manually mentions into BRand 24 that it misses.)
Brand 24 also has an AI analysis function. It is useful, but you need to curate what it says. I suspect that if we had a greater volume of mentions, then the AI would be more useful.
You can tag mentions if you want to categorise them. So far, it is being useful.