Senior Enrolments Officer
The Industry School
Brisbane
Posted on: 19 March 2025
Closing date: 19 April, 2025
• Opportunity to make a difference in this high impact rewarding role
• Help us enable and empower young people to find their purpose
• Deliberately different education model delivering real outcomes for students
About us
The Industry School, formerly the AITC, is unlike any other senior school. We’re for young people who seek a deliberately different educational experience. An industry-driven one. For those who want to learn in the classroom, within workplaces, and on the job. We’re for those young people who seek to start building real-world strengths and skills now, not only in the future.
We provide a unique two-to-three-year program for young people in Years 10 to 12 designed to progressively develop employability skills and achieve individualized learning goals while meeting the requirements of the Queensland Curriculum and Assessment Authority (QCAA) and the Australian Skills Quality Authority (ASQA).
Our aim is to seamlessly blend senior education and vocational training to engage young people in purposeful learning experiences that are relevant to the real world of industry.
About the role
This is a great opportunity for a Senior Enrolments Officer to join our growing Brisbane School and facilitate the student enrolment process from initial inquiry through to onboarding.
This key role delivers exceptional customer service to parents, young people, and internal stakeholders by providing accurate information about our school’s programs, guiding families through the enrolment process, ensuring the accuracy and integrity of student enrolment records, verifying documentation, and ensuring compliance with School policies and Government regulations.
You will also assist in enhancing our reputation and positioning as the leading school in the region by coordinating events and tours that showcase our capabilities.
Key outcomes include:
• Positive relationships: Building strong relationships with prospective families and internal stakeholders through exceptional customer care.
• Mentoring and training of Enrolments Officers: Sharing your experience to improve the capability of the enrolments team.
• Achievement of enrolment targets: Nurturing families through the enrolment pipeline to achieve enrolment outcomes and supporting the achievement of enrolment
goals.
How will your typical day look? We are seeking someone to –
• Provide outstanding customer service in all interactions with students and stakeholders.
• Be the primary point of contact for prospective students and families, responding promptly to phone, email, and in person enquiries.
• Provide detailed information about the school’s academic and industry programs, and enrolment procedures.
• Working with the Head of Brand to identify and assist in the development of training and process documentation and provide additional training and support to team
members.
• Plan and implement events in consultation with the School Leadership team and Brand Team.
• Organise and conduct school tours, ensuring visitors have a positive experience and a clear understanding of the school’s offerings.
• Coordinate and engage with community initiatives and events, including expos and stalls, to foster partnerships, raising awareness, and strengthening organisational
presence within local and professional networks.
• Nurture and close enquiries to achieve enrolments based on agreed School enrolment targets.
• Maintain accurate and up-to-date enrolment records in enrolment databases.
• Assist the Brand team by contributing collaterals and communications to support The Customer Journey on social media platforms to drive customer engagement.
• Nurture and grow the Alumni network.
• Support administrative tasks in relation to the enrolment life cycle, e.g. collating and maintaining applications including processing applications, checking all
documents, and taking payments.
Values and Benefits
Our values play a critical role in cultivating culture. They set the standards for how we behave, interact with others, make decisions, and choose to act. They are:
• Think progressively
• Take courageous action
• Achieve inspiring outcomes
• Demonstrate genuine care
• Contribute authentically
• Succeed collectively
We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, access to corporate rate health insurance, salary packaging, staff discounts through PerkBox, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia to name a few.
About You
To be successful in this role you will bring the following skills and experience.
Essential
• 3 to 5 years school enrolments/admissions experience and/or qualifications in Business, Customer Service, or similar
• Strong customer focus and ability to build relationships with a variety of stake holders
• Strong communication and presentation skills to deliver effective information sessions and liaise with key stake holders
• Ability to accurately process data in a timely manner
• Working with Children Check (Blue Card)
• Ability to demonstrate The Industry School values
• Right to work in Australia
Desirable
• Experience using Digistorm, The Alpha School System (TASS) or other CRM systems
Personal Attributes:
• Excellent interpersonal, organisational, and communication skills.
• Strong attention to detail and the ability to meet deadlines.
• A positive, self-driven, and professional attitude.
• A passion for delivering exceptional customer experiences.
• Willingness to embrace innovation and adapt to change.
To Apply
If this role has sparked your interest, please Apply Now.
Please note: Interviewing may commence prior to the closing date on receipt of application. Candidates are therefore encouraged to apply as soon as practicable.
For further information or a copy of the Position Description, please contact Jess Van Rooyen, Talent Partner, jess.vanrooyen@theindustryschool.com.au
The Industry School is committed to safe and supportive work practices. Candidates will be subject to relevant checks such as teacher registration check, Blue Card, referee checks, identification verification, and the requirement to disclose any information relevant to your eligibility to engage in activities including children.
